Interfacing with large priority customer accounts
Work with various NiCE departments (Support and R&D) and customers around the globe for
Maintain high customer satisfaction throughout the entire problem resolution process, through
Conduct thorough and detailed troubleshooting to provide quality support to the client, and
Availability during off-hours as per shift rotations as required (nights and weekends) to address
Participate in knowledge transfer activities as required

🎯 Requirements

Bachelor's degree in computer science / Software Engineering (or similar)
Experience as IT (Network and system) that worked on Server issues mainly
Network troubleshooting skills (working with different tools)
Supporting VOIP telephony systems such as Avaya or Cisco
Experience in customer support serving global customers.
1-3 years' experience

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