Technical Support Engineer

📋 Description

• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of
• Meet or exceed customer expectations on response quality, timeliness of responses, and overall
• Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help
• Serve as an internal and external point of contact on customer matters and ensure customer issues
• Collect information and document bugs with Engineering for product issues that are impacting
• Function as a subject matter expert within support for Okta’s suite of products.

🎯 Requirements

• 5+ years of customer support, technical support, system administration, or related customer-facing
• BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant
• Familiarity with networking at OSI Model Layers 3-7, and troubleshooting through use of appropriate
• Basic ability troubleshooting common protocols and services for cloud-based services (TCP/IP, DNS
• Familiarity with various Multi-factor authentication (MFA) technologies
• Familiarity with federation/SSO technologies and applications (SAML/WS-Fed, OIDC, and products like

🎁 Benefits

• Immersion in the Okta culture and community
• Opportunity to work in a global community spanning multiple offices
• Secure every identity, from AI to human