Respond to, troubleshoot, resolve or escalate and document customer's incidents in a timely
Manage customer communication and expectations
Provide phone, email and chat Support to assigned accounts
Provide troubleshooting and debugging of customer problems
Act as the customer liaison to Engineering, Sales, and Field Engineer teams
Transition product issues to Engineering and product enhancements to Product Management, tracking

🎯 Requirements

Bachelor’s degree preferred in a related technical field
5 years in enterprise software customer support and/or IT related support
Proficient knowledge of Windows based server OS such as Microsoft Windows Server
Strong dedication to customer care
Strong team interaction skills
Excellent verbal and written communication skills, in person, by telephone, and with large teams

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