Added
8 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

customer support javascript java technical support python

📋 Description

  • Resolves complex customer requests via phone/email/chat/side channel/live support, identifies
  • Communicates complex concepts to customers, anticipates questions, and proactively responds
  • Identifies and responds to customer escalations; works multiple support channels including chat and
  • Prioritizes the queue based on status, priority, and entitlement, following guidance to achieve SLA
  • Follows established guidelines on tagging, categorizing, and merging tickets; leverages
  • Leverages Twilio's AI tools and automations to assist and efficiently communicate with customers

🎯 Requirements

  • 5-7 years of experience
  • Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role
  • Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with
  • API or enterprise software experience, including technical troubleshooting skills; hands-on
  • Solid understanding of networking and real-time communication, including VoIP, SIP, WebRTC, TCP/UDP
  • Strong debugging and troubleshooting skills across application logs, network traces, and browser

🎁 Benefits

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Offerings vary by location
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