Technical Support Engineer

📋 Description

• Deep-Dive debugging: root-cause analysis across polyglot environments.
• Support the Great Minds: strategic consultant for senior engineers at enterprise customers.
• Troubleshoot SDK Implementations: go deep into Sentry’s SDKs to instrument frameworks.
• Engineering Feedback Loop: bridge between developers and product teams using data to prioritize fixes.
• Engineer Agentic Operations: deterministic support paths and autonomous resolutions.
• Knowledge Engineering: build context into systems for consistent issue resolution.

🎯 Requirements

• 4+ years of experience in technical support engineering, systems engineering, or software development solving high-complexity SaaS problems.
• Mastery of Python, JavaScript, Java, or Ruby; able to read SDK source and spot production bugs.
• Deep understanding of distributed systems, microservices, APIs, and end-to-end tech flow.
• AI & Automation literacy: familiarity with LLM orchestration (RAG, context windows, prompts).
• Exceptional communication: explain architecture to humans and write precise AI system instructions.
• Bonus: Open Source Contributor or former Software Developer.

🎁 Benefits

• Hybrid work model with SF base and APAC coverage.
• Work with AI-native support and agentic operations.
• Influence high-impact platform fixes through data-driven decisions.
• Collaborative, globally distributed team across GitHub/Discord.
• Inclusive, equal-opportunity culture.