Technical Support Engineer (API)

📋 Description

• Develop understanding of Duffel’s products and share with customers and internal teams
• Respond to and escalate technical support requests via email or chat
• Explain technical concepts clearly so customers can use our products
• Communicate with customers in a timely, professional, and clear manner
• Create and maintain product support documentation for self-service
• Collaborate with technical teams and travel suppliers to resolve customer issues

🎯 Requirements

• Ability to learn and clearly explain a technical product or concept
• Strong written communication skills in English
• Experience delivering high-quality customer support for a technical product or transferable customer-facing role
• Experience supporting business customers in a B2B environment
• A professional, approachable communication style and willingness to help others
• Familiarity with support tools such as Zendesk and Jira

🎁 Benefits

• Own a share of the company
• Growth and personal development focus
• Equal opportunity employer