Technical Support Engineer, Axon 911

📋 Description

• Support Axon 911 platform for customers and internal teams.
• Troubleshoot issues to maintain reliability and SLAs.
• Collaborate with Engineering, QA, Product, and Customer Ops.
• Improve monitoring, support processes, and CRM workflows as the team scales.
• Deliver high-quality customer experiences and incident resolution.
• Work in a hybrid, mission-critical environment.

🎯 Requirements

• 5+ years as a Technical Support Engineer (Tier 2/3) or similar in SaaS/public safety.
• Strong networking knowledge: OSI model, TCP/IP, subnetting; Wireshark.
• VoIP and UC: SIP, RTP, WebRTC; PBX/SBC familiarity.
• Monitoring/Observability with Datadog, Grafana or similar tools.
• Cloud expertise: AWS, plus Azure or Google Cloud Platform.
• Analytical, problem-solving skills; excellent written and verbal communication.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave
• Medical, dental, and vision plans
• Fitness programs
• Learning & Development programs