Technical Support Engineer, Axon 911

📋 Description

• Collaborate with dev, QA, Product, and CS to support Global Operations.
• Own customer-reported issues; serve as the primary escalation point.
• Proactively identify improvements to systems and processes.
• Leverage Datadog or Grafana to monitor performance.
• Follow escalation workflows to minimize downtime.
• Create and maintain knowledge base with solutions.

🎯 Requirements

• 5+ years as a Technical Support Engineer (Tier 2/3) in SaaS/public safety.
• Networking fundamentals: OSI, TCP/IP, subnetting; Wireshark.
• VoIP and UC: SIP, RTP, WebRTC; PBX/SBC/cloud telephony.
• Monitoring/Observability: Datadog, Grafana, or similar.
• Cloud proficiency: AWS; Azure or Google Cloud.
• Analytical, problem-solving, and customer communication.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and Vision plans
• Fitness Programs
• Learning & Development programs