Technical Support Engineer, Axon 911

📋 Description

• Support customers and internal teams on the Axon 911 platform
• Troubleshoot and resolve technical issues; diagnose system errors
• Escalate bugs and coordinate with Engineering for fixes
• Maintain SLAs and ensure platform stability and performance
• Improve monitoring, CRM workflows, and support processes
• Help scale the support organization as the team grows

🎯 Requirements

• 5+ years as Technical Support Engineer (Tier-2/Tier-3) in SaaS/mission-critical environments
• Networking: OSI, TCP/IP, subnetting; diagnose latency and connectivity in cloud SaaS
• VoIP & UC: SIP, RTP, WebRTC; PBX/SBCs and cloud telephony
• Monitoring/Observability: Datadog, Grafana; track performance and trends
• Cloud platforms: AWS; Azure or Google Cloud Platform
• Analytical, proactive problem solving; clear customer communication

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Learning & Development programs
• Snacks in our offices