Technical Support Engineer, Canada

📋 Description

• Communicate directly with customers via the Support Center
• Triage a diversity of support tickets
• Work on process improvement
• Conduct regular touch points with Product and Customer Success teams
• Help new and existing customers get up and running with the product
• Diagnose tricky situations

🎯 Requirements

• Located in Canada
• Working hours align with Central or Mountain time zone
• This role includes rotating weekend support coverage
• Experience in a technical support role and/or customer-facing role
• Familiarity or comfort with offering live channel support
• An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.)

🎁 Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• Professional development budget