Technical Support Engineer - Deliverability

📋 Description

• Become a subject matter expert on the Iterable platform and use that knowledge to help build
• Serve as an internal escalation point for high-complexity support issues and provide direct
• Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support
• Collaborate closely with Engineering to support internal API integrations and custom tooling
• Analyze support trends and identify opportunities to improve tooling and reduce manual work.
• Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities.

🎯 Requirements

• 1-3 years of experience in a technical support engineering role or a similar role.
• Proficiency in scripting or programming languages.
• Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar
• Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional
• Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
• Passion for building internal tools, automation, and improving operational efficiency.

🎁 Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical