Technical Support Engineer - Digital Marketing - Colombia (Remote)

📋 Description

• Provide technical support and troubleshooting for enterprise applications, systems, and
• Investigate, diagnose, and resolve technical incidents and service requests.
• Monitor and troubleshoot cloud-based environments and services.
• Support AWS and/or Azure environments as part of day-to-day technical operations.
• Collaborate with internal technology teams to troubleshoot and resolve complex issues.
• Escalate incidents when necessary and follow issues through to resolution.

🎯 Requirements

• To be based in LATAM.
• Professional senior experience in technical support, IT support, systems administration, cloud
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure.
• Understanding of cloud infrastructure and common enterprise IT environments.
• Ability to investigate technical issues across applications, systems, and infrastructure.

🎁 Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes
• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond
• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to
• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on
• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects