Technical Support Engineer I

Added
12 days ago
Type
Full time
Salary
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android saas customer service ios cloud solutions
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๐Ÿ“‹ Description

  • Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and
  • Join Forces with Axon Teams to triage and prioritize agency change and feature requests
  • As needed, provide frontline email & phone support to customers for complex technical issues
  • Research, diagnose, troubleshoot, and identify solutions to address Axon device and system issues
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Assist the tier 1 support team by answering questions, aiding in troubleshooting efforts, and

๐ŸŽฏ Requirements

  • Bachelorโ€™s degree in Information Technology, Computer Information Systems, related field or
  • Minimum of 3 years of Technical Support experience
  • Minimum of 3 years of SaaS experience
  • Familiarity with mobile app ecosystems (iOS and Android), app distribution, and common debugging
  • Operational knowledge of computer/server hardware, operating systems, and storage devices
  • Network and telecommunication certifications (e.g., CCNA, CompTIA Network+) are a plus
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