Technical Support Engineer II

📋 Description

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions

🎯 Requirements

• 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
• In depth knowledge and experience in at least some of the following:
• IT and System administration
• Networking and data transport and encryption
• Cloud infrastructure, Machine, network and services virtualization
• Security concepts and methodologies

🎁 Benefits

• We're passionate problem-solvers helping the world's largest organizations protect what matters
• We invest in people who are smart, self-motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation and great career progression.
• We offer competitive salaries, a meaningful bonus program, and excellent benefits, including