Technical Support Engineer II

📋 Description

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and
• Provide front line support to Axon software customers while logging detailed notes on each customer
• Collaborate with customers to determine the urgency of tickets/requests and identify their priority
• Research, troubleshoot, diagnose customer issues and requests across all a variety of products and
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Log & provide detailed notes on each customer interaction

🎯 Requirements

• 3+ years of support experience for cloud-based products
• Track record of completing goals and driving initiatives to completion
• Experience working within the Law Enforcement/Public Safety space
• Forward Thinking and Task Driven
• Experience solving complex technical problems and leading support related projects
• Strong communication skills and the ability to communicate to both technical and non-technical

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support