Technical Support Engineer III

📋 Description

• Provide top level technical support, service, mentorship, and training.
• Investigate, troubleshoot, and resolve customer issues with clear communication and thorough
• Record all customer interactions with relevant details in ticketing software.
• Build strong, effective working relationships with colleagues and customers.
• Manage complex issues through in depth research, documentation, escalation, and collaboration with
• Identify and advocate for trending issues, working with other teams to address high impact problems.

🎯 Requirements

• Exceptional interpersonal skills and a proactive, self driven approach to solving problems
• Highly collaborative, with the ability to influence teams across the organization and build
• Strong written and verbal communication skills that make technical information clear and create
• Demonstrated proficiency in HTML, CSS, JavaScript, and SQL to troubleshoot and solve problems
• A customer focused mindset that anticipates needs and concerns and ensures a positive support
• Strong organizational skills to manage multiple projects and deadlines through effective

🎁 Benefits

• The chance to grow into a subject matter expert across multiple CivicPlus products and integrations.
• The opportunity to lead documentation and process best practices that shape how staff and customers
• A path to mentor and train teammates while leading projects that drive customer success.
• Partnership with engineering and other teams to get the issues that matter most resolved.
• Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan