Technical Support Engineer L1

📋 Description

• Provide first-level technical support to customers, drivers, administrators, and internal
• Serve as the primary point of contact for troubleshooting hardware, software, connectivity, video
• Diagnose problems and resolve issues within defined procedures.
• Document interactions and escalate complex cases when necessary.
• Ensure a high-quality customer experience.
• Manage multiple priorities in a fast-paced environment.

🎯 Requirements

• Advanced English level (verbal and written, B2 or higher).
• Full time availability.
• Availability to work onsite in Bogotá – Torre Krystal.
• 1+ year of experience in Technical Support, Help Desk, Service Desk, Customer Support, or IT
• Basic knowledge of technical support tools such as Zendesk, Jira, Confluence, Salesforce
• Excellent communication skills (verbal, written, listening).

🎁 Benefits

• Competitive compensation packages inclusive of base pay, incentives, overtime, and shift
• Annual merit increase based on performance.
• Paid training (onsite or work-at-home).
• Discounts for corporate and retail partners with Sutherland ID.
• Excellent training and supervisory support.
• Competitive salary with attractive and attainable PBI structure.