Technical Support Engineer L1

📋 Description

• Provide first-level technical support to customers, drivers, administrators, and internal
• Act as primary point of contact for troubleshooting hardware, software, connectivity, video
• Diagnose and resolve issues within defined procedures.
• Document interactions.
• Escalate complex cases when necessary.
• Ensure high-quality customer experience.

🎯 Requirements

• Advanced English level (verbal and written, B2 or higher)
• Full time availability
• Availability to work onsite in Bogotá (Torre Krystal)
• 1+ year of experience in technical support, help desk, service desk, customer support, or IT support
• Basic knowledge of Zendesk, Jira, Confluence, Salesforce, ServiceNow
• Excellent communication skills (verbal, written, listening)

🎁 Benefits

• Competitive compensation packages including base pay, incentives, overtime, and shift differentials
• Annual merit increase based on performance
• Paid training
• Discounts for corporate and retail partners
• Excellent training and supervisory support
• Competitive salary with attractive PBI structure