Technical Support Engineer L1

📋 Description

• Provide first-level technical support to customers, drivers, administrators, and internal
• Serve as the primary point of contact for troubleshooting hardware, software, connectivity, video
• Diagnose problems and resolve issues within defined procedures
• Document interactions
• Escalate complex cases when necessary
• Ensure a high-quality customer experience

🎯 Requirements

• Advanced English level. Both verbal and written (B2 or higher)
• Full time availability
• Availability to work Onsite (Bogotá – Torre Krystal) in a fast-paced environment
• 1+ year of experience in a Technical Support, Help Desk, Service Desk, Customer Support, or IT
• Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce
• Excellent communication skills: verbal, written, listening

🎁 Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift
• Annual merit increase based on performance
• Paid Training whether onsite or in work at home
• Discounts for several corporate and retail partners for services and products once Sutherland ID is
• Excellent training and supervisory support - to help you feel comfortable servicing our customers
• Competitive Salary with attractive and attainable PBI structure