Technical Support Engineer, Platinum

📋 Description

• Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
• Monitor network performance, conduct DID probes and test calls, and proactively identify potential
• Support customers across a range of inquiries—from basic product questions to complex technical
• Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive
• Maintain and exceed established service levels and productivity standards.
• Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience.

🎯 Requirements

• 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.
• Strong understanding of LAN/WAN networking and cloud-based technologies.
• Experience with VoIP, SIP environments, and desk phone (hardware) provisioning.
• Solid network troubleshooting skills and demonstrated ability to navigate complex technical issues.
• Strong written and verbal communication skills.
• Self-starter mindset with a strong sense of ownership and a team-oriented approach.

🎁 Benefits

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth