Technical Support Engineer - PrivacyPro

📋 Description

• Answer inbound phone calls from customers on the technical support line
• Respond to emails from customers
• Assist customers with technical issues related to Bluesight products
• Analyze application data and ensure accuracy with resolutions
• Resolve issues, maintain high-end customer satisfaction and confidence
• Other duties and technical projects as assigned

🎯 Requirements

• Bachelor's degree in related field preferred
• 2-5 years of experience in administering and/or troubleshooting issues related to SaaS
• Strong Excel, SQL, Working with data sets to analyze issues
• Experience with database systems and querying, MongoDB preferred
• CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
• Strong analytical and problem-solving skills

🎁 Benefits

• Competitive salary
• Time off when you need it – unlimited vacation days!
• Generous insurance coverage
• 401k program with a company match
• Fun, collaborative culture!