Technical Support Engineer Tier 3

📋 Description

• Serve as the primary point of escalation for technical support issues requiring advanced
• Serve as a subject matter expert in at least one product-functional area, and be able to conduct
• Serve as the technical escalation point and customer advocate with Outreach’s Product Engineering
• Regularly resolves moderately complex customer problems requiring investigation across multiple
• Participate in the incident response rotation throughout the entire incident lifecycle, including
• Regularly takes ownership of escalations from frontline support teams, employing methodical

🎯 Requirements

• 2–5 years of technical support or production-support experience, demonstrating increasing scope and
• Demonstrated ability to independently investigate and resolve moderately complex issues spanning
• Demonstrated ability to learn new and evolving technologies
• Experience partnering directly with Engineering teams on defect analysis, reproduction, and
• Able to work independently on most assigned responsibilities, managing day-to-day priorities with
• Communicates clearly and proactively with internal and external stakeholders, providing structured

🎁 Benefits

• 25 days holiday + 8 bank holidays
• Outreach contributes with monthly contribution towards your pension
• Private medical care for employee and spouse/family with Program Health Plus
• Cashplan is offered through Medicash to help offset out of pocket medical related expenses
• Dental coverage
• Life insurance at 4x annual salary