Technical Support Engineer, Zero Trust

📋 Description

• Serve as a trusted technical advisor, providing advanced support for enterprise customers using
• Troubleshoot and resolve complex technical issues related to identity, device security, and secure
• Communicating and working directly with the customers via phone, video conference (ie Zoom, Google
• Work directly with customers to diagnose and remediate configuration and integration challenges
• Create and maintain knowledge base articles, technical guides, and troubleshooting documentation
• Partner with Cloudflare's Product, Engineering, and Security teams to escalate and resolve advanced

🎯 Requirements

• Availability to work the weekend shift (Saturday & Sunday)
• You have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer
• Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex
• Strong customer service orientation and communication skills, both written and verbal.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F