3-4 years in a client-facing customer/technical support role for Email, Communications, SaaS or related tech
Strong customer focus, empathy, active listening, and the ability to diplomatically address customer concerns
Experience explaining complex technical issues to technical and non-technical audiences via phone or email
Experience with incident communication and on-call
Experience with Email REST APIs and Email Deliverability
Experience with Jira/Confluence, Snowflake, and Zendesk is a plus

🎁 Benefits

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
Offerings vary by location

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