Added
8 days ago
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Full time
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Related skills

slack customer service jira apis rest api

📋 Description

  • Support customers using Twilio's Programmable Messaging API.
  • Serve as the voice of Twilio to customers and partners.
  • Explain complex issues to technical and non-technical audiences.
  • Troubleshoot message deliverability and debug code.
  • Collaborate with Product and Engineering via Slack.
  • File Jira bugs and review our knowledge base.

🎯 Requirements

  • Bachelor’s degree or equivalent work experience
  • 2+ years in a client-facing technical role (REST API/enterprise software)
  • Understanding of technologies common to the Web
  • Functional knowledge of general-purpose programming languages
  • Strong problem-solving and troubleshooting skills
  • Excellent reading, listening, and writing skills

🎁 Benefits

  • Competitive pay
  • Generous time off
  • Healthcare
  • Retirement savings program
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