Added
10 days ago
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Type
Full time
Salary
Salary not provided
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Related skills

salesforce sql excel zendesk apis

📋 Description

  • Support Twilio customers’ use of the platform; be the voice of Twilio
  • Serve as subject matter expert for Twilio APIs and SDKs
  • Work with the Accounts & Billing team to resolve basic requests
  • Document all customer interactions; contribute to knowledge base
  • Interact via Zendesk, phone, chat, Slack as needed

🎯 Requirements

  • 3+ years of experience
  • English fluency (verbal, comprehension, writing)
  • Availability for on-call weekends/holidays
  • Ability to diplomatically address customer concerns; detail-oriented
  • Desirable: degree; escalation mgmt; Excel, SQL, Zendesk; Salesforce/Zuora

🎁 Benefits

  • Competitive pay and generous time off
  • Healthcare and retirement savings
  • Location-based benefits; remote-friendly policies
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