Technical Support Expert 2

📋 Description

• Provide product support for a wide range of customer inquiries received via telephone, email
• Assess the nature of product or service issues and resolve a variety of complex support problems.
• Log customer interactions and tag/categorize issues accordingly.
• Resolve a monthly volume of tickets consistent.
• Be the point of escalation for middle complex issues within support, and escalate to Product and
• Identify ways to improve existing processes and procedures.

🎯 Requirements

• 3-4 years experience in a client-facing customer/technical support role, supporting Email
• A demonstrated history of customer focus, empathy, active listening, and the ability to
• Experience communicating complex technical issues to both technical and non-technical audiences via
• Strong, creative problem solving skills
• Quick learner, willing to take initiative, and has great follow through
• A demonstrated ability to remain calm and effective at higher workloads as well as excelling at

🎁 Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Offerings vary by location