Technical Support Officer

📋 Description

• Identifying and proactively resolving IT issues, primarily for the Sydney offices.
• Providing first and second level hardware and software support.
• Adhering to all processes and documenting procedures accordingly.
• Making recommendations on upgrades and replacements when necessary.
• Proactively building the IT brand via local delivery of customer facing technology initiatives.
• Participate in projects as required.

🎯 Requirements

• At least 2+ years of experience in a similar position at Level 2-3 helpdesk
• Familiarity with Windows 11
• Proficiency in MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
• Experience with Citrix
• Experience with Azure
• Experience with Audio and Visual conferencing

🎁 Benefits

• Named Forbes World's Best Employers 2025 & TIME World's Best Companies 2025
• Wide range of benefits designed to support your career, wellbeing, and lifestyle
• Colliers Balance to support lifestyle & wellbeing
• Industry leading leave including 26 weeks parental leave, additional paid leave, volunteering, and
• Formal career development and recognition programs
• Innovative technology and tools to drive your productivity