Axon

51-200 employees
196 jobs posted

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Technical Support Representative

Customer Support

Added

8 days ago

Location

🇦🇺 Melbourne

Type

Full time

Salary

Salary not provided

Related skills

cloud windows networking hardware microsoft office

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📋 Description

Provide first-class technical support via email and phone.
Troubleshoot and resolve product, networking, software, and device issues.
Build and maintain SME on Axon products, solutions, and policies.
Report bugs and trends to stakeholders; suggest improvements.

🎯 Requirements

Bachelor's Degree preferred or equivalent work experience.
1+ years tech support in software/hardware/web/e‑commerce.
Excellent verbal and written communication; multilingual a plus.
Proficient with Windows, mobile devices, and cloud-based solutions.
Strong analytical/troubleshooting skills; Microsoft Office.
Must pass a CJIS background check.

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