Technical Support Specialist - Bilingual Spanish

📋 Description

• Provide technical support via phone, chat, and email
• Diagnose and resolve hardware and software issues
• Provide technical guidance on platform capabilities
• Investigate and resolve complex technical cases
• Collaborate with internal teams and external partners
• Protect confidentiality and security of customer information

🎯 Requirements

• Fluency in both English and Spanish
• 1-3 years of experience in customer service or technical support
• 1-3 years of experience troubleshooting hardware and/or software issues
• Post-secondary diploma or degree in Engineering, Computer Science, or related discipline
• Strong technical aptitude and analytical problem-solving skills
• Expert-level Microsoft Excel skills

🎁 Benefits

• Hiring range of $52,300–$60,500 CAD annually.
• Flexible working arrangements within a hybrid work environment.
• Home office reimbursement program.
• Baby bonus and parental leave top-up program.
• Online learning and professional networking opportunities.
• Electric vehicle purchase incentive program.