Own the ticket queue: triage and response to inbound support requests per internal ticket SLAs
Serve as the front-line support for our providers and/or clients
Manage Technical FAQ articles
Answer specific programmatic questions where possible
Troubleshoot specific software and hardware issues
Triage more complex questions or issues to the appropriate teams internally

🎯 Requirements

Strong technical support background: support of users, applications and multiple systems
Excellent communication skills that are audience appropriate (will interface with multiple
Ticketing system expertise (i.e.. Zendesk, ServiceNow)
Adept at managing ticket queues, requester communications, ticket response SLAs
Ability to learn the platform in terms of overall architecture and expected functions
Skilled at troubleshooting issues remotely -- both hardware and platform-related

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