Provides support to cross-functional teams, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Technical Support team through the explanation of facts, policies
Interacts with partners to provide technical support via email, phone, chat, cases, and remote
Monitors backup, off-site, and critical service failure events
Investigates and resolves reported failure incidents, escalating when necessary

🎯 Requirements

Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per business requirement
Strong customer service skills
Strong desire to help our partners and peers
Strong written and verbal communication skills

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