Technical Support Specialist L2 (Hybrid)

📋 Description

• Handle customer technical issues with a high sense of urgency and ownership while keeping
• Troubleshoot issues using internal & external documentation, analyze log files, use various
• Contribute to team's goals by thoroughly researching, testing, and documenting investigations as
• Share your expertise, provide guidance on troubleshooting techniques, and help upskill your
• Work with customers through a variety of channels including email, phone, and chat
• Empower customers by helping them troubleshoot and/or understand platform capabilities and advise

🎯 Requirements

• 3-4 years of experience in customer support, service desk, or technical support
• Hands on experience and understanding of web-based/SaaS applications
• Familiarity with browsers, operating systems, and networking concepts
• Ability to read and understand intermediate to complex error messages and logs
• Experience in leveraging support tools and ability to learn new tools and technologies quickly
• Basic proficiency with spreadsheets and documentation tools

🎁 Benefits

• Company provided transportation for evening and night shifts
• Equal Opportunity Employer
• Inclusive work environment
• Opportunities for growth and exploration
• Collaborative and supportive team