Technical Support Specialist (Night Shift)

📋 Description

• Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying
• Communicate clearly and professionally to ensure every interaction is positive and productive
• Document customer interactions, issues, and resolutions with accuracy and consistency
• Provide, maintain, and update systems to ensure optimal performance for customers; managing
• Take full ownership of customer issues, following through until resolution while meeting daily and
• Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes

🎯 Requirements

• 2+ years of customer service experience, preferably in technical support or help desk environment
• Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware
• Advanced English fluency required (spoken and written)
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours
• Curiosity and enthusiasm for learning new technologies
• Comfort working in fast-paced environments with evolving tools and processes

🎁 Benefits

• Comprehensive medical coverage with individual limit on exclusions and dental care
• Life, disability, traumatic injuries and critical diseases insurance
• PTO for all employees, Paid Sick leave (official document required), parental leave and paid
• Employee Assistance Program and wellness initiatives
• Access to ongoing learning and development opportunities and career advancement