Technical Support Specialist (SaaS | SQL)

📋 Description

• Troubleshoot production issues across database, application, and infrastructure layers in a live
• Write and execute SQL queries for diagnostics, data inconsistency investigation, troubleshooting
• Identify performance bottlenecks, monitor production environments, and take proactive steps to
• Communicate directly with technical client stakeholders to understand issues, explain findings, and
• Escalate complex cases and collaborate with engineering teams to investigate and resolve persistent
• Use monitoring, logging, and diagnostic tools to support stability and reliability of

🎯 Requirements

• At least 3 years of professional technical support experience in a SaaS or software environment
• Strong SQL skills: ability to write queries, investigate production data, and troubleshoot database
• Experience supporting web-based applications in production environments with high availability and
• Cross-layer troubleshooting capability across databases, applications, and networks
• Experience with remote server access using RDP and similar tools
• Strong English communication skills for explaining complex technical issues to clients and teams

🎁 Benefits

• Fully remote work from Poland
• Hands-on technical experience with production databases and live systems
• Broad technology exposure across Azure, SQL Server, .NET, Angular, and enterprise integrations
• Career development opportunities toward senior support, DevOps, or engineering roles
• Meaningful problem-solving beyond basic support tasks
• Cross-functional collaboration with technical stakeholders and engineering teams