Technical Writer

📋 Description

• Write, maintain, and improve knowledge base content including admin guides, how-to articles
• Own documentation for one or two product areas while contributing to shared knowledge areas when
• Partner with Support teams to identify recurring customer issues, analyze ticket trends, close
• Collaborate with Product Managers, Designers, and Engineers throughout development cycles to
• Create screenshots and short screen recordings to make technical content easier to understand
• Develop clear documentation for AI-powered features including capabilities, limitations

🎯 Requirements

• 3-6 years of experience in technical writing, product content, or related field, ideally in B2B
• Strong understanding of enterprise software concepts including user roles, permissions
• Excellent written communication skills with ability to explain complex technical concepts clearly
• Strong editorial judgment and ability to review, edit, and improve your own and others' work
• Familiarity with established technical writing standards such as Microsoft Writing Style Guide or
• Product-oriented mindset with ability to connect product capabilities to real user problems

🎁 Benefits

• Meaningful ownership and opportunity to grow into content strategy and information architecture
• Mentorship from experienced professionals in UX writing, content design, and information
• Direct collaboration with Support, Product, Design, Engineering, and other cross-functional teams
• Predictable product release cadence and clear delivery expectations
• Visibility into how documentation influences customer support metrics
• Flexible work arrangements (Hub-Hybrid-Remote model), based in India with hybrid work from Gurugram