Technical Writer

📋 Description

• Work closely with design, engineering, product management, and your technical writing lead or
• Become familiar with ServiceNow’s content development processes, DITA-based information model, and
• Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the
• Have a meaningful positive impact on customer success by delivering content that helps users

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar
• Understanding of content development life cycles and processes
• 1-2 years work experience (may include internships) in technical communication
• Samples of your prior technical writing work, school assignments, or other writing that demonstrate
• Experience authoring in DITA, Markdown, or another structured authoring architecture

🎁 Benefits

• Work Personas: Flexible, remote, or required in office - categories assigned based on nature of
• Equal Opportunity Employer
• Accommodations for candidates requiring reasonable accommodation
• Export Control Regulations compliance