Technicien service desk H/F

📋 Description

• Handle client requests via phone, chat, and email
• Qualify requests according to nomenclature
• Process incidents following procedures
• Provide predefined responses adapted to user needs
• Follow up on tickets

🎯 Requirements

• Customer service orientation
• Helpdesk support
• Incident management
• Call handling
• Ticketing systems

🎁 Benefits

• 50% employer-covered health insurance (mutuelle)
• 50% reimbursement of public transport pass
• Meal vouchers (tickets restaurant) of €9.50 with 60% employer contribution
• Referral bonuses up to €1,000
• 2-6 week onboarding program
• Social committee (CSE) with cultural benefits