Temporary Client Liaison

📋 Description

• Serve as Brand Ambassador for the Company, portraying a warm, hospitable feeling for both current
• Act as the primary point of contact for client enquiries received via telephone and email
• Manage daily ticket volumes via Freshdesk, ensuring that all client cases are appropriately
• Maintain detailed and accurate records of client interactions and case activity.
• Deliver timely, professional and accurate communications that reflect Sotheby's client service
• Handle client complaints, concerns and escalation requests with empathy, professionalism and a

🎯 Requirements

• Exceptional client service skills with strong abilities in active listening, empathy, conflict
• Demonstrable experience managing high volumes of client enquiries, cases or support tickets within
• Experience working against service level agreements and performance targets.
• Excellent written and verbal communication skills with outstanding attention to detail.
• Strong organizational skills, with the ability to prioritise competing client demands.
• Ability to remain calm, professional and solution-focused when handling challenging client

🎁 Benefits

• Hourly wage and overtime pay
• Benefits as required by law