Test Principal Engineer

📋 Description

• Serve as a subject matter expert (SME) for escalated issues from SonicWall Enterprise customers.
• Lead troubleshooting efforts for complex customer issues using tools such as Wireshark, Netmon, and
• Act as the technical focal point for high-impact customer incidents and drive issues to resolution.
• Design, build, and maintain test environments to reproduce customer-reported issues.
• Define test strategies, methodologies, and validation plans for networking and security products.
• Collaborate closely with Engineering, Support, QA, and Product teams to identify root causes and

🎯 Requirements

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent
• 7-10+ years of experience in networking, network security, technical support, QA, or a related
• Proven crisis management and customer-facing problem-resolution experience.
• Ability to configure, analyze, and troubleshoot medium- to large-scale network environments.
• Strong organizational skills with the ability to manage priorities and customer commitments
• Excellent verbal and written communication skills, especially in remote and cross-functional