Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Customer Support Intake: Receive and respond to technical support requests through approved
• Issue Documentation: Capture machine IDs, models, locations, timelines, error messages
• Basic Troubleshooting: Guide customers through approved first-line troubleshooting procedures
• Onboarding Support: Assist customers with routine setup and onboarding, app navigation, product
• Connectivity Information Gathering: Collect required information for deeper technical
• Payment & Transaction Support: Help identify whether transaction issues originate within the

🎯 Requirements

• 1–3 years of relevant experience in technical support, help desk, field-service coordination, or
• Basic understanding of smart devices, mobile applications, web dashboards, connected equipment
• Ability to follow structured troubleshooting checklists, investigate methodically, and recognize
• Strong written and verbal communication skills, with the ability to translate technical
• Strong attention to detail and accurate documentation skills.
• Calm, patient, professional, and empathetic when supporting frustrated customers.

🎁 Benefits

• $17–$27 USD per hour ($35,360–$56,160 per year)
• Fully remote position
• Full-time opportunity
• Hands-on professional development in smart cooler vending and connectivity troubleshooting
• Practical experience across customer technical support, IoT, mobile apps, POS/payment, and
• Additional details on schedule, classification, system access, remote-work expectations, and other