Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Customer Support Intake: Receive and respond to technical support requests through approved
• Issue Documentation: Capture machine IDs, models, locations, timelines, error messages
• Basic Troubleshooting: Guide customers through approved first-line troubleshooting procedures
• Onboarding Support: Help customers with setup, app navigation, product libraries, pricing
• Connectivity Information Gathering: Gather information required for deeper technical investigation
• Payment & Transaction Support: Identify whether issues originate from application or payment

🎯 Requirements

• 1-3 years of relevant experience in technical support, customer support, help desk, field-service
• Basic understanding of smart devices, mobile apps, web dashboards, connected equipment, Wi-Fi
• Structured troubleshooting skills, ability to follow checklists and investigate symptoms
• Strong written and verbal communication, translating technical information for non-technical
• Strong attention to detail and documentation skills.
• Customer-focused, patient and empathetic.

🎁 Benefits

• Compensation: $17–$27 USD per hour.
• Work Arrangement: Fully remote.
• Employment: Full-time opportunity.
• Professional Development: Hands-on exposure to smart cooler vending technology and connectivity
• Technical Experience: Develop practical experience across customer technical support, IoT, mobile