Tier I Technical Support Specialist - Smart Cooler Vending

📋 Description

• Customer Support Intake
• Issue Documentation
• Basic Troubleshooting
• Onboarding Support
• Connectivity Information Gathering
• Payment & Transaction Support

🎯 Requirements

• 1–3 years of relevant experience in technical support, customer support, help desk, field-service
• Basic understanding of smart devices, mobile applications, web dashboards, connected equipment
• Ability to follow structured troubleshooting checklists carefully, investigate symptoms
• Strong written and verbal communication skills, with the ability to translate technical
• Strong attention to detail and ability to accurately record customer information, machine details
• Calm, patient, professional, and empathetic when supporting frustrated customers

🎁 Benefits

• Hands-on exposure to smart cooler vending technology, connected equipment, app-based platforms
• Opportunity to develop practical experience across customer technical support, IoT-connected
• Additional information regarding schedule, employment classification, system access, remote-work