Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Customer Support Intake
• Issue Documentation
• Basic Troubleshooting
• Onboarding Support
• Connectivity Information Gathering
• Payment & Transaction Support

🎯 Requirements

• 1–3 years of relevant experience in technical support, customer support, help desk, field-service
• Basic understanding of smart devices, mobile applications, web dashboards, connected equipment
• Ability to follow structured troubleshooting checklists carefully and investigate symptoms
• Strong written and verbal communication skills, with the ability to translate technical
• Strong attention to detail and the ability to accurately record customer information, machine
• Calm, patient, professional, and empathetic when supporting frustrated customers

🎁 Benefits

• Compensation: $17–$27 USD per hour
• Work Arrangement: Fully remote position
• Employment: Full-time opportunity
• Professional Development: Hands-on exposure to smart cooler vending technology, connected
• Technical Experience: Practical experience across customer technical support, IoT-connected
• Role Details: Additional information reviewed during the hiring process