Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Receive and respond to technical support requests through approved channels, identify issue
• Document machine IDs, models, locations, timelines, error messages, screenshots, videos
• Guide customers through approved first-line troubleshooting procedures (app checks, remote
• Monitor issue resolution and identify recurring offline events or stuck transactions.
• Assist customers with routine setup, onboarding, app navigation, product libraries, pricing
• Collect connectivity information: cellular, Wi-Fi, Ethernet, routers, facility IT support, signal

🎯 Requirements

• 1–3 years of technical support, customer support, help desk, field-service coordination, or similar
• Basic understanding of smart devices, mobile apps, web dashboards, connected equipment, Wi-Fi
• Ability to follow structured troubleshooting, investigate methodically, and identify device, app
• Strong written and verbal communication; ability to explain technical steps simply.
• High attention to detail in documentation.
• Calm, patient, empathetic professional demeanor with frustrated customers.

🎁 Benefits

• $17–$27 USD per hour.
• Fully remote work.
• Full-time employment.
• Professional development exposure to smart cooler vending, connected equipment, app platforms
• Practical experience in technical support, IoT, mobile apps, POS/payment tech, and escalation
• Additional benefits details will be shared in hiring process.