Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Receive and respond to technical support requests through approved channels, identify the issue
• Capture machine IDs, models, locations, timelines, error messages, screenshots, videos
• Guide customers through approved first-line troubleshooting procedures, including app checks
• Assist customers with routine setup and onboarding, app navigation, product libraries, pricing
• Collect the information required for deeper technical investigation, including whether equipment
• Help identify whether transaction issues appear to originate within the application environment or

🎯 Requirements

• 1–3 years of experience in technical support or a similar customer-facing role
• Basic understanding of smart devices, mobile apps, web dashboards, and connectivity (Wi-Fi
• Structured troubleshooting skills and strong technical familiarity
• Excellent written and verbal communication skills
• Strong documentation and attention to detail
• Calm, patient, professional, and empathetic mindset

🎁 Benefits

• Compensation: $17–$27 USD per hour
• Fully remote position
• Full-time opportunity
• Professional Development: Exposure to smart technology
• Technical Experience: IoT-connected equipment, mobile applications, and payment systems
• Additional details provided during the hiring process