Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Customer Support Intake: Receive and respond to technical support requests through approved
• Issue Documentation: Capture machine IDs, models, locations, timelines, error messages
• Basic Troubleshooting: Guide customers through approved first-line troubleshooting procedures
• Onboarding Support: Assist customers with routine setup and onboarding, app navigation, product
• Connectivity Information Gathering: Collect information required for deeper technical
• Payment & Transaction Support: Help identify whether transaction issues originate within the

🎯 Requirements

• 1–3 years of relevant experience in technical support, customer support, help desk, or similar
• Basic understanding of smart devices, mobile applications, connectivity (Wi-Fi, Ethernet, cellular
• Strong English communication skills
• Ability to follow structured troubleshooting checklists
• Strong attention to detail and documentation skills
• Calm, patient, and professional demeanor

🎁 Benefits

• Compensation: $17–$27 per hour
• Fully remote position
• Full-time opportunity
• Professional development
• Technical experience in IoT, connected equipment, mobile apps, and POS/payment tech
• Structured escalation workflows