Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Customer Support Intake: Receive and respond to technical support requests through approved
• Issue Documentation: Capture machine IDs, models, locations, timelines, error messages
• Basic Troubleshooting: Guide customers through approved first-line troubleshooting procedures
• Onboarding Support: Assist customers with routine setup and onboarding, app navigation, product
• Connectivity Information Gathering: Collect the information required for deeper technical
• Payment & Transaction Support: Help identify whether transaction issues appear to originate

🎯 Requirements

• 1-3 years of technical support, customer support, help desk, or field-service coordination
• Basic understanding of smart devices, mobile applications, web dashboards, connected equipment
• Ability to follow troubleshooting and structured checklists and methodical diagnosis
• Strong written and verbal communications skills, able to explain technical concepts clearly
• Excellent documentation and attention to detail
• Calm, patient, empathetic professionalism when supporting customers in distressed situations

🎁 Benefits

• Compensation: $17-$27 per hour (USD)
• Fully remote work arrangement
• Full-time employment
• Professional development training in smart vending and IoT technology
• Hands-on experience with mobile apps, IoT, payments, and technical support
• Collaborative and supportive team environment