Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Customer Support Intake: Receive and respond to technical support requests through approved
• Issue Documentation: Capture machine IDs, models, locations, timelines, error messages
• Basic Troubleshooting: Guide customers through approved first-line troubleshooting procedures.
• Onboarding Support: Assist customers with setup and onboarding, app navigation, product libraries
• Connectivity Information Gathering: Collect information required for deeper technical investigation.
• Payment & Transaction Support: Help identify whether transaction issues originate in the

🎯 Requirements

• 1–3 years of relevant technical support, customer support, help desk, or field-service coordination
• Basic understanding of smart devices, mobile applications, web dashboards, connected equipment, and
• Ability to follow structured troubleshooting checklists
• Strong written and verbal communication skills
• Strong attention to detail and documentation skills
• Calm, professional, and empathetic customer mindset

🎁 Benefits

• $17–$27 USD per hour
• Fully remote position
• Full-time opportunity
• Hands-on exposure to smart technology and connected equipment
• Practical experience in technical support and troubleshooting
• Additional benefits discussed during hiring process