Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Receive and respond to technical support requests through approved channels, identify the issue
• Capture machine IDs, models, locations, timelines, error messages, screenshots, videos
• Guide customers through approved first-line troubleshooting procedures, including app checks
• Assist customers with routine setup and onboarding, app navigation, product libraries, pricing
• Collect the information required for deeper technical investigation, including whether equipment
• Help identify whether transaction issues appear to originate within the application environment or

🎯 Requirements

• 1–3 years of relevant experience in technical support, customer support, help desk, field-service
• Basic understanding of smart devices, mobile applications, web dashboards, connected equipment
• Ability to follow structured troubleshooting checklists and perform methodical investigation and
• Strong verbal and written communication, translating technical concepts for a non-technical
• Strong attention to detail and the ability to accurately record customer information, machine
• A calm, patient, and empathetic customer-first mindset even when supporting frustrated users.

🎁 Benefits

• $17–$27 USD per hour
• Fully remote position
• Full-time opportunity
• Professional research and hands-on exposure to smart cooler vending technology, connected
• Opportunity to build practical experience with IoT-connected equipment, mobile applications
• More offer details may be discussed in the hiring process.